Proactive & Early Outreach

Our communication efforts are meant to be a proactive means or helping students before challenges arise.  


Touchpoints throughout the year 


Opens on Wildcat Connections, the newsletter for 1st and 2nd year students and families. 


Students contacted through the graduation campaign. 


Students contacted through the non-registration outreach. 


Questions answered through SOS. 


Students who logged in to SOS-Launchpad on D2L.  


Text Message Campaign 

First and second year students receive monthly text messages offering assistance with campus challenges, providing helpful information and asking if students needs assistance.   

Proactive Email Messaging 

First and second year students receive period emails offering assistance with campus challenges, asking about their UA experience and letting students know about UA resources.  

SOS- Support. Opportunity. Success.   

SOS was created as an email address for students to outreach to with any question in Fall 2015.  Beginning in Fall 2016 SOS was expanded to include: texting, live-chat, phone, email, website and in-person assistance.    Students can ask any question at any time, and will receive a response generally within a very short amount of time, but at least within 24 hours.   

Wildcat Connections  

Last year Wildcat Connections the digital weekly newsletter was read weekly by over 7,800 students (a mix of students participating in first year programs, student employees and freshmen living off campus). There is a weekly curriculum which highlights important dates & deadlines, what’s happening on campus, campus resources, blogs about the student experience and Wildcat Wisdom.