Virtual Student Support Services

Your classes are online and we are here for you! Most student resources and supports have moved online also. Below is a list of available supports and services by topic. Do not hesitate to reach out today. We look forward to hearing from you.


Still not sure where to go? Get in touch with a Support. Opportunity. Success. (SOS) specialist, and they can help.

Text SOS to 97779 | Chat below | sos@arizona.edu

Academic advisors are meeting with students through online meetings and phone calls. Make an appointment with your academic advisor through Trellis. Students  wanting an appointment with their advisor in Eller or the A Center use eSMS to schedule meetings. You can also email your academic advisor. If you do not know who your academic advisor is, you can find your advisor here by major, my minor, or by college.


If you have general questions about advising, contact the Advising Resource Center (ARC) at advising@email.arizona.edu or 520-626-8667.  They are also available by chat at https://advising.arizona.edu during regular business hours.

Wayfinders are advising experts and an additional academic advising resource.  Contact Wayfinders at wayfinders@email.arizona.edu or call 520-626-8667.

  • Math: Online, drop-in tutoring for math courses will be available starting on Monday, March 23 through THINK TANK. Supplemental Instruction Online sessions for MATH 112 will resume on Monday, March 23 through THINK TANK.
  • Science: Online drop-in tutoring for science courses will be available starting on Monday, March 23 through THINK TANK. Supplemental Instruction Online sessions for CHEM 151 and 152 will be available on Monday, March 23 through THINK TANK.
  • Business: Online drop-in tutoring for business courses will be available starting on Monday, March 23 through THINK TANK.
  • Language: Online drop-in tutoring for Spanish and French will be available starting on Monday, March 23 through THINK TANK.
  • Academic Skills: Online drop-in tutoring for academic skills will be available starting on Monday, March 23 through THINK TANK.
  • Test Prep Courses: All THINK TANK GRE prep courses will be offered online until further notice. Other courses are moving online wherever possible. Please see the Test Prep home page for further updates.
  • Writing: The Writing Center in THINK TANK is providing free, online 45-minute appointments by Zoom conferences and free, peer feedback by Feed Back Loop. Private tutoring is also available for a fee. You can sign up for all services here.
  • The Writing Skills Improvement Program (WISP) is operating almost unaffected, and tutors will continue to meet REMOTELY with students and clients for individual and small group tutoring, job market prep, and editing. Make an appointment for online tutoring here.
  • SALT Center: The SALT Center is offering all services its normally provides to students. Learning Specialists have contacted all SALT Center students. For more information visit the SALT Center website.
  • C.A.T.S. Academics: C.A.T.S. Academics provides academic support to student athletes. It is located in the Ginny L. Clements Academic Center. The center is currently open M-F from 10a.m.-3p.m. BY APPOINTMENT ONLY. C.A.T.S. Academics staff are available from 8a.m.-5p.m. by email, phone, and Zoom. Visit the CATS Academics website for more information.

Staff are available through email and phone. Visit the Admission website for information. New and prospective students can also take a virtual campus tour. Financial aid appointments are available by phone (520-621-1858). Online chat for financial aid can he found here: https://askaid.support.arizona.edu/ Additional contacts for financial aid are here: https://financialaid.arizona.edu/contact/email

The University of Arizona BookStores is open Monday - Friday from 12pm - 4pm for in person shopping and we will also have Window service available Monday - Friday from 9am - 4pm. Please contact customer service if you have questions at 520-621-2426.

With our transition to online learning this week, some students will lose access to course materials that they previously shared with classmates or instructors, or accessed via the library. To support these students, we’ve partnered with our digital course materials provider, VitalSource, and leading publishers, to launch VitalSource Helps, a program that provides access to ebooks to all students through May 25th. Students may begin accessing these materials today at bookshelf.vitalsource.com for free.

Required digital content through the Inclusive Access program is available through D2L. 

As you transition to online classes, our technology department can assist in making sure you have the devices you need as well as provide help with upgrades. Some examples of devices we offer are: monitors, keyboards, mice, external hard drives, extension cords, power strips, and more.

Student Engagement & Career Services has online appointments, events, and information. You can meet with a peer or career educator. Visit https://career.arizona.edu/career-online to use their services.

The CALS Career Center is offering services virtually. Email Bridget Radcliff (bewrad@arizona.edu) or Valeria Martinez (vmartinez@arizona.edu), call 520-621-3616, or visit the website: https://cals.arizona.edu/students/cals-career-center

On Monday, August 3, the Campus Rec pool reopened to members with lane reservations only.  To reserve a lane, see the tab below for Pool  & Lane Reservations (Required).  Pool hours are 6a-6p weekdays, 8a-4p weekends.  Face coverings must be worn on the pool deck at all times.  Entrance and exit is at the south end of the pool (7th Street emergency exit doors).  The rest of the facility remains closed with no access to locker rooms. They request that you follow CDC safety protocols and stay home if not feeling well or having a 100.4 degree or higher temperature.

Note:  The rest of the REC facilities will remain closed at this time.  When the REC does reopen, their plan is to provide the following limited hours of operation during Phase I:

  • The REC hours will be weekdays, 6a–7p, and weekends, 8a–5p.
  • Bouldering Wall at the REC will be open Mondays and Wednesdays only, 6-8pm.
  • NOTE:  NorthREC will remain closed until at least the start of the Fall 2020 semester.

For more info visit rec.arizona.edu

Disability Resource Center staff are available by phone and email. Visit their website: https://drc.arizona.edu/

The Campus Pantry is still open to help support students. We have altered hours to best fit staff and volunteer schedules. In addition we have relocated to the Sonora Room which is on the first floor of the Student Union, across for the Cat Card office and next to the Wells Fargo. Please bring your own bag and masks are required.

Summer Hours: Tuesdays & Wednesdays 11am-1pm.

Please email with questions uofacampuspantry@gmail.com. Emergency food bags are available in the Dean of Students office located in the Nugent Building.

Arizona Student Unions Dining will begin to reopen for fall 2020 on August 10th. Check this website for hours. In light of COVID-19, Arizona Dining has developed a cohesive plan to help reduce risk. Our plan is called Arizona Dining SMART.

SMART is an acronym which stands for:
S – Sanitize and clean
M – Maintain social distancing
A – Accommodate dining offerings
R – Require employees follow COVID-19 guidelines
T – Tech driven in approach

We will continue to update as guidelines from the university and/or county, state and national organizations are directed. Details for Arizona Dining SMART are below.

https://www.union.arizona.edu/ Visit the website for details.

The Community Food Bank of Southern Arizona: https://www.communityfoodbank.org/


Dean of Students: The Dean of Students webpage offers up-to-date information for students and families: https://deanofstudents.arizona.edu/welcome/coronavirus-information. You can also call or email the office.

SOS: Support. Outreach. Success. (SOS) is for UA students who find themselves facing questions or issues and are unsure about where to go for answers. ANY QUESTION. JUST ASK. You can reach SOS by texting SOS to 97779. Live chat is available here:  https://sos.arizona.edu/

Official University website for COVID-19:


Center for Disease Control and Prevention:


Arizona Department of Health Services:


Pima County: https://webcms.pima.gov/cms/One.aspx?portalId=169&pageId=527452

Official University website for COVID-19:




On-demand, text-based primary care at your fingertips through University of Arizona. Type in your phone number and you will get the 98point6 app link sent straight to your phone for free. Provides you with on-demand, text-based telemedicine.

Campus Health: Campus Health Alerts are available here:


Campus health is open, but asks that you call before visiting.

Medical: (520) 621-9202After Hours: (520) 570-7898
CAPS/Mental Health: (520) 621-3334After Hours: (520) 621-3334




Counseling & Psychological Services (CAPS)

CAPS Main is open, but asks that you call before you come in.

Website:  https://health.arizona.edu/counseling-psych-services
Phone:  (520) 621-3334 
CAPS Main - 1224 E. Lowell St, at Highland Commons

Life Management Counseling

Students currently receiving direct counseling support from a Life Management Counselor may continue to keep their appointment via telehealth by using the audio/video platform Zoom. Please email your Life Management Counselor directly for the scheduling link. Students wanting to schedule a first appointment with a Life Management Counselor but feel they are ok to wait until in-person services resume, we ask that you wait until then to schedule. If students feel that they need to have an initial appointment with a Life Management Counselor before then, please email the Life Management Counselor directly to discuss options. Life Management Counselors will remain available for faculty/staff consultation. Please email your Life Management Counselor directly with questions or concerns. Additional information is available here: https://studentsuccess.arizona.edu/student-wellness-retention

Life Management Counseling and Consulting Contact Information: 


My Wellness Coach App

You value your health. Make choices that help you thrive. A healthy habit-forming mobile app. 

This app helps you prioritize your health and wellbeing.

  • Tools to assess your current health behaviors
  • Tips to improve your health
  • Guidance creating your personal health goal Making healthy changes is challenging.

With My Wellness Coach you have the support and guidance at your fingertips. It reminds and encourages you along your path to reach your goal.

What Do I Need? • Tablet or Smart phone with Android OS 5.1 or higher, or iOS 12.2 or higher • Have a valid email address (account log in recovery

GET STARTED NOW: https://selfcare.arizona.edu/


Up-to-date campus housing information is available here.

Housing COVID-19 policies can be found here.

The Immigrant Student Resource Center provides a variety of resources that are available to students and families from immigrant backgrounds. Financial, health, food, and legal resources are open to students with a DACA or undocumented status.


Staff members are available virtually. You can contact them via email or through Zoom advising Monday-Thursday 8am-5pm

COVID-19 and Immigration Updates

Please visit https://global.arizona.edu/iss for more info

Students can access IT support by phone (520) 626-TECH (8324) and via Chat: support.arizona.edu.

For computer equipment, internet access, software and other computer-related support, please click here: https://student.it.arizona.edu/resources

The University does not promote or endorse any specific vendor, if you need internet access, one of these options may be right for you.  At the time of this posting, we know of these free Internet offers for low-income families: 

  • Comcast (Xfinity):  Xfinity WiFi Network nationally for free for two months to low income families  
  • Cox:  First month free of Connect2Compete service to qualified low income families 

Contact your local public library to see what resources they may have. Be aware that when you are on a public wifi network your information is not secure. Use the UA VPN to securely connect to the campus network. 

Library staff are available by live chat, text, phone and email 

  • Monday through Thursday 7am-7pm
  • Friday 7am-6pm
  • Saturday 11am-6pm
  • Sunday 1pm-6pm

As of August 3rd:

Access to our print materials resumes and limited services start, including:

  • requests for books, other materials, and interlibrary loans
  • pickups and returns in the Main Library lobby, Sunday-Thursday, 10am-2pm
  • technology checkouts for enrolled students during lobby hours.

Up-to-date information from the library is available here.

Official University updates are available on this webpage: covid19.arizona.edu

Online learning resources are available here: https://student.it.arizona.edu/

Launchpad on D2L: This site will provide valuable information about connecting and navigating University resources that have transitioned online for the remainder of the Spring 2020 semester.  Click on Content tab to find what you need. Simply login to your D2L account. 

Parent and Family Programs is available by phone and email to answer questions. Visit uafamily.arizona.edu, call 520.621.0884, or email uafamily@email.arizona.edu

Dean of Students: The Dean of Students Office is a resource for students, parents and families, and campus colleagues for consultation to answer questions and providing assistance. We are open Monday – Friday; 10:00 a.m. – 2:00 p.m. (in-person or ZOOM meetings) and 8:00 a.m. – 4:00 p.m. via telephone.

SOS: Support. Outreach. Success. (SOS) is for UA students who find themselves facing questions or issues and are unsure about where to go for answers. ANY QUESTION. JUST ASK. You can reach SOS by texting SOS to 97779. Live chat is available here:  https://sos.arizona.edu/

The Thrive Center has moved all student success services online. For more information regarding the program you are a part of within Thrive Center, please refer to email communication from the staff of those programs. You can also contact Thrive Center at thrive@email.arizona.edu if you have not received any emails. If you would like to connect with a program, please email us and we'll have a staff member reach out to you.

The Transfer Student Center staff is available by email and for virtual appointments. Email the center at transfercenter@email.arizona.edu

Second Language Placement Information

For all inquiries regarding second language placement scores or advising, please send an email to cohadv@email.arizona.edu and include your full name and Student ID along with your question.

Survivor Advocate Program staff are available to meet with students via phone, skype or in person 1 on 1 on a case by case basis. Our current scope of services include: emotional support, safety planning, Title IX navigation, victims’ rights and options, information and referral to community resources. Survivor Advocate Program staff will also remain in contact with students regarding ongoing changes to on and off campus resources amidst COVID-19 precautionary measures. 


To get in touch with an advocate, students can email us at survivoradvocacy@email.arizona.edu or use the referral on our website at https://survivoradvocacy.arizona.edu/


If students do not have internet access, they can also call us at (520) 621-5767. Please note, they may have to leave a message and leave a safe phone number.


An advocate will follow up within 24 hours of receiving a request. Current hours of operation are Monday - Friday 9am - 5pm. Please note, staff are primarily working remotely.


On-campus students, even if you recently left the dorm:

Because you live, or lived, in one of the residence halls for the most of the last year, the University will automatically count you in the 2020 Census. You do not need to take any further action, except letting your parents know they should not count you. 

Off-campus students, even those who have left for their permanent residence: 

You should have received an invitation in the mail to participate in the Census at your off campus address.  The Census Bureau recommends that you respond online.  If you need help completing your Census questionnaire, you can call the Census Bureau at 1-844-330-2020.

International students:

The 2020 Census counts every person living in the United States on April 1—no matter where they are from, or why they are here in the United States.  This includes international students. 



If you have questions about the importance of the Census, how and when you should be counted, or how you can help assure we have a complete and accurate Census count, please visit census.arizona.edu. "