VIRTUAL SUPPORT SERVICES

Many university resources and supports have online support options at this time. You can check individual department websites, use our support services search function or reach out to SOS to find a resource.  Below is a brief list of some available supports and services by topic. Do not hesitate to reach out today. We look forward to hearing from you.

Still not sure where to go? Get in touch with a Support. Outreach. Success. (SOS) specialist, and they can help.

Text SOS to 97779 | Chat below | sos@arizona.edu

 

 

Academic advisors are meeting with students through online meetings and phone calls. Make an appointment with your academic advisor through Trellis. Students  wanting an appointment with their advisor in Eller or the A Center use eSMS to schedule meetings. You can also email your academic advisor. If you do not know who your academic advisor is, you can find your advisor here by major, my minor, or by college.

 


If you have general questions about advising, contact the Advising Resource Center (ARC) at advising@email.arizona.edu or 520-626-8667.  They are also available by chat at https://advising.arizona.edu during regular business hours.


Wayfinders are advising experts and an additional academic advising resource.  Contact Wayfinders at wayfinders@email.arizona.edu or call 520-626-8667.

  • THINK TANK: THINK TANK is your go-to destination for academic support at the University of Arizona. We offer a variety of services in math, writing, science, business, language, and academic skills. And most of our services are free! All of our services are available online for the fall 2020 semester. Visit the THINK TANK  for more information.
  • Writing: The Writing Center in THINK TANK is providing free, online 45-minute appointments by Zoom conferences and free, peer feedback by Feed Back Loop. Private tutoring is also available for a fee. You can sign up for all services here.
  • The Writing Skills Improvement Program (WISP) is operating almost unaffected, and tutors will continue to meet REMOTELY with students and clients for individual and small group tutoring, job market prep, and editing. Make an appointment for online tutoring here.
  • SALT Center: The SALT Center is offering all services its normally provides to students. Learning Specialists have contacted all SALT Center students. For more information visit the SALT Center website.
  • C.A.T.S. Academics: C.A.T.S. Academics provides academic support to student athletes. It is located in the Ginny L. Clements Academic Center. While the building is currently closed, C.A.T.S. Academics staff are available 8 am – 5 pm by email, phone, and Zoom. Visit the CATS Academics website for more information.

Staff are available through email and phone.

Visit the Admission website for information. New and prospective students can also take a virtual campus tour.

Financial aid appointments are available by zoom, you can sign up at the link below. Online chat for financial aid is available Monday- Friday 9am-3pm, additional contacts for financial aid are here https://financialaid.arizona.edu/contact

 

The University of Arizona BookStores is open Monday - Friday from 12pm - 4pm for in person shopping and we will also have Window service available Monday - Friday from 9am - 4pm. Please contact customer service if you have questions at 520-621-2426.


With our transition to online learning this week, some students will lose access to course materials that they previously shared with classmates or instructors, or accessed via the library. To support these students, we’ve partnered with our digital course materials provider, VitalSource, and leading publishers, to launch VitalSource Helps, a program that provides access to ebooks to all students through May 25th. Students may begin accessing these materials today at bookshelf.vitalsource.com for free.


Required digital content through the Inclusive Access program is available through D2L. 


As you transition to online classes, our technology department can assist in making sure you have the devices you need as well as provide help with upgrades. Some examples of devices we offer are: monitors, keyboards, mice, external hard drives, extension cords, power strips, and more.

Student Engagement & Career Services has online appointments, events, and information. You can meet with a peer or career educator. Visit https://career.arizona.edu/career-online to use their services.


The CALS Career Center is offering services virtually. Email Bridget Radcliff (bewrad@arizona.edu) or Valeria Martinez (vmartinez@arizona.edu), call 520-621-3616, or visit the website: https://cals.arizona.edu/students/cals-career-center

Outside recreation areas including a new Outdoor Weight Room Tent and a Cardio Tent, along with Sitton Field, Robson Tennis Courts, and the Bouldering Wall, have joined the pool in opening up to Campus Rec members effective Monday, August 24.  Reservations are required and can be made up to 24 hours in advance.  To make a reservation, visit Outside Recreation Reservations.  Face coverings must be worn at all times.  Entrances and exits are at the south end of the facility on 7th Street.  The rest of the REC facility remains closed with no access to locker rooms.

Note:  The rest of the REC facilities will remain closed at this time. 

For more info and hours of operation visit rec.arizona.edu

Disability Resource Center staff are available by phone and email. Visit their website: https://drc.arizona.edu/covid

The Campus Pantry is still open to help support students. We have altered hours to best fit staff and volunteer schedules. In addition we have relocated to the Sonora Room which is on the first floor of the Student Union, across for the Cat Card office and next to the Wells Fargo. Please bring your own bag and masks are required.

Fall 2020 Hours: Tuesdays 2pm-6pm, Wednesdays and Fridays 11am-3pm.

Please email with questions uofacampuspantry@gmail.com. Emergency food bags are available in the Dean of Students office located in the Nugent Building.


Arizona Student Unions Dining reopened for fall 2020 on August 10th. Check this website for hours. In light of COVID-19, Arizona Dining has developed a cohesive plan to help reduce risk. Our plan is called Arizona Dining SMART.

SMART is an acronym which stands for:
S – Sanitize and clean
M – Maintain social distancing
A – Accommodate dining offerings
R – Require employees follow COVID-19 guidelines
T – Tech driven in approach

We will continue to update as guidelines from the university and/or county, state and national organizations are directed. Details for Arizona Dining SMART are below.

https://www.union.arizona.edu/ Visit the website for details.


The Community Food Bank of Southern Arizona: https://www.communityfoodbank.org/


 

Dean of Students: The Dean of Students webpage offers up-to-date information for students and families: https://deanofstudents.arizona.edu/welcome/coronavirus-information. You can also call or email the office.

Student Emergency Fund: https://uarizona.co1.qualtrics.com/jfe/form/SV_1TA1XvxC1kgrN1b


SOS: Support. Outreach. Success. (SOS) is for UA students who find themselves facing questions or issues and are unsure about where to go for answers. ANY QUESTION. JUST ASK. You can reach SOS by texting SOS to 97779. Live chat is available here:  https://sos.arizona.edu/


Official University website for COVID-19:

https://covid19.arizona.edu/


Center for Disease Control and Prevention:

https://www.cdc.gov/coronavirus/2019-ncov/index.html


Arizona Department of Health Services:

https://www.azdhs.gov/preparedness/epidemiology-disease-control/infectious-disease-epidemiology/index.php#novel-coronavirus-home


Pima County: https://webcms.pima.gov/cms/One.aspx?portalId=169&pageId=527452

Official University website for COVID-19:

https://covid19.arizona.edu/


98point6

https://www.98point6.com/arizona/

On-demand, text-based primary care at your fingertips through University of Arizona. Type in your phone number and you will get the 98point6 app link sent straight to your phone for free. Provides you with on-demand, text-based telemedicine.


Campus Health: Campus Health Alerts are available here:

https://health.arizona.edu/healthalerts

Campus health is open, but asks that you call before visiting.

Medical: (520) 621-9202After Hours: (520) 570-7898
CAPS/Mental Health: (520) 621-3334After Hours: (520) 621-3334

 

WellBeing: 

 

Wildcats R.I.S.E. is a new, safe place that brings UArizona students together to sort it all out, whatever it is.

Our free group and individual sessions offer students a chance to connect and talk with peers who are dealing with similar stressors. Because talking helps, especially when you’re talking to someone who gets it.

View the schedule of upcoming sessions at wellbeing.arizona.edu/wildcats-rise

Questions? Email wellness@arizona.edu


Counseling & Psychological Services (CAPS)

CAPS Main is open, but asks that you call before you come in.

Website:  https://health.arizona.edu/counseling-psych-services
Phone:  (520) 621-3334 
CAPS Main - 1224 E. Lowell St, at Highland Commons


Life Management Counseling

Students currently receiving direct counseling support from a Life Management Counselor may continue to keep their appointment via telehealth by using the audio/video platform Zoom. Please email your Life Management Counselor directly for the scheduling link. Students wanting to schedule a first appointment with a Life Management Counselor but feel they are ok to wait until in-person services resume, we ask that you wait until then to schedule. If students feel that they need to have an initial appointment with a Life Management Counselor before then, please email the Life Management Counselor directly to discuss options. Life Management Counselors will remain available for faculty/staff consultation. Please email your Life Management Counselor directly with questions or concerns. Additional information is available here: https://studentsuccess.arizona.edu/student-wellness-retention

Life Management Counseling and Consulting Contact Information: 

 


My Wellness Coach App

You value your health. Make choices that help you thrive. A healthy habit-forming mobile app. 

This app helps you prioritize your health and wellbeing.

  • Tools to assess your current health behaviors
  • Tips to improve your health
  • Guidance creating your personal health goal Making healthy changes is challenging.

With My Wellness Coach you have the support and guidance at your fingertips. It reminds and encourages you along your path to reach your goal.

What Do I Need? • Tablet or Smart phone with Android OS 5.1 or higher, or iOS 12.2 or higher • Have a valid email address (account log in recovery

GET STARTED NOW: https://selfcare.arizona.edu/

 

Up-to-date campus housing information is available here.

Housing COVID-19 policies can be found here.

The Immigrant Student Resource Center provides a variety of resources that are available to students and families from immigrant backgrounds. Financial, health, food, and legal resources are open to students with a DACA or undocumented status.

https://immigrant.arizona.edu/coronavirus-resources-immigrants

Staff members are available virtually. You can contact them via email or through Zoom advising Monday-Thursday 8am-5pm

COVID-19 and Immigration Updates

Please visit https://global.arizona.edu/iss for more info

Students can access IT support by phone (520) 626-TECH (8324) and via Chat: support.arizona.edu.

For computer equipment, internet access, software and other computer-related support, please click here: https://student.it.arizona.edu/resources


The University does not promote or endorse any specific vendor, if you need internet access, one of these options may be right for you.  At the time of this posting, we know of these free Internet offers for low-income families: 

  • Comcast (Xfinity):  Xfinity WiFi Network nationally for free for two months to low income families  
  • Cox:  First month free of Connect2Compete service to qualified low income families 

Contact your local public library to see what resources they may have. Be aware that when you are on a public wifi network your information is not secure. Use the UA VPN to securely connect to the campus network. 

Updates on our current hours of operations, resources, services, and how to contact us are available on the University Libraries COVID-19 web page.

Official University updates are available on this webpage: covid19.arizona.edu

Do Your Part- The safest transition back to the University of Arizona campus begins with you. Follow these guidelines to protect yourself and the Wildcat community.

University of Arizona Classroom Expectations

Math Placement

Math Placement, Transfer Credit, and General Information/Assistance
General information can be found through our FAQs 

If you have questions about how to access the PPL Assessment, have your math transfer credits evaluated, or  need to provide an unofficial transcript or scores for registration purposes, visit the Math website.

Online learning resources are available here: https://student.it.arizona.edu/


Launchpad on D2L: This site will provide valuable information about connecting and navigating University resources that have transitioned online for the remainder of the Spring 2020 semester.  Click on Content tab to find what you need. Simply login to your D2L account. 

Parent and Family Programs is available by phone and email to answer questions. Visit uafamily.arizona.edu, call 520.621.0884, or email uafamily@email.arizona.edu


Dean of Students: The Dean of Students Office is a resource for students, parents and families, and campus colleagues for consultation to answer questions and providing assistance. We are open Monday – Friday; 10:00 a.m. – 2:00 p.m. (in-person or ZOOM meetings) and 8:00 a.m. – 4:00 p.m. via telephone.


SOS: Support. Outreach. Success. (SOS) is for UA students who find themselves facing questions or issues and are unsure about where to go for answers. ANY QUESTION. JUST ASK. You can reach SOS by texting SOS to 97779. Live chat is available here:  https://sos.arizona.edu/

The Thrive Center has moved all student success services online. For more information regarding the program you are a part of within Thrive Center, please refer to email communication from the staff of those programs. You can also contact Thrive Center at thrive@email.arizona.edu if you have not received any emails. If you would like to connect with a program, please email us and we'll have a staff member reach out to you.

Second Language Placement Information

For all inquiries regarding second language placement scores or advising, please send an email to cohadv@email.arizona.edu and include your full name and Student ID along with your question.

 


Foundations Writing Placement Information

Students can learn more about the Foundations Writing Program and Foundations Writing Evaluation (our placement process) on the Writing Program website. If you have questions about Writing Placement, these inquiries should be submitted through the English Department's StudentHUB, in the "Writing Program Placement" tile.


Math Placement

Math Placement, Transfer Credit, and General Information/Assistance
General information can be found through our FAQs

If you have questions about how to access the PPL Assessment, have your math transfer credits evaluated, or  need to provide an unofficial transcript or scores for registration purposes, visit the Math website.

The Transfer Student Center staff is available by email and for virtual appointments. Email the center at transfercenter@email.arizona.edu

Survivor Advocate Program staff are available to meet with students via phone, skype or in person 1 on 1 on a case by case basis. Our current scope of services include: emotional support, safety planning, Title IX navigation, victims’ rights and options, information and referral to community resources. Survivor Advocate Program staff will also remain in contact with students regarding ongoing changes to on and off campus resources amidst COVID-19 precautionary measures. 

 

To get in touch with an advocate, students can email us at survivoradvocacy@email.arizona.edu or use the referral on our website at https://survivoradvocacy.arizona.edu/

 

If students do not have internet access, they can also call us at (520) 621-5767. Please note, they may have to leave a message and leave a safe phone number.

 

An advocate will follow up within 24 hours of receiving a request. Current hours of operation are Monday - Friday 9am - 5pm. Please note, staff are primarily working remotely.

 

On-campus students, even if you recently left the dorm:

Because you live, or lived, in one of the residence halls for the most of the last year, the University will automatically count you in the 2020 Census. You do not need to take any further action, except letting your parents know they should not count you. 


Off-campus students, even those who have left for their permanent residence: 

You should have received an invitation in the mail to participate in the Census at your off campus address.  The Census Bureau recommends that you respond online.  If you need help completing your Census questionnaire, you can call the Census Bureau at 1-844-330-2020.


International students:

The 2020 Census counts every person living in the United States on April 1—no matter where they are from, or why they are here in the United States.  This includes international students. 

 


All: 

If you have questions about the importance of the Census, how and when you should be counted, or how you can help assure we have a complete and accurate Census count, please visit census.arizona.edu. "